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How to be a Better Communicator
Introduction and Welcome
Introduction and welcome (2:02)
Study guide – How to get the most from the course
2. It's Not Just Talk
Communication and intent (3:40)
Five Elements of Communication (2:51)
What shapes a communication? (3:43)
Four main types of communication (3:24)
Section 2 Progress Quiz
3. Setting the Scene for Conversation
Making communication fit for purpose (2:03)
It's not just about words (3:54)
Put the relationship first (2:57)
Empathy and Rapport (3:02)
Section 3 Progress Quiz
4. You Are Your Message
Self awareness (2:08)
What makes a meaningful conversation? (2:37)
Confidence and Congruence (2:39)
Section 4 Progress Quiz
5. Telling People Things They Might Not Want to Hear
The importance of listening effectively (2:06)
The use of questions (2:30)
The art of summarising (2:52)
Beginning a sensitive conversation (4:46)
5 Progress Quiz
6. Positive Communication and Checks and Balances
Staying on track in a conversation (2:32)
Barriers to understanding (4:58)
7. Summary and Assessment Quiz
Course Summary – what we've covered (3:42)
Closing Quiz
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What makes a meaningful conversation?
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