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How to Become a Great Listener
The Business of Listening
1. What Is Effective Listening? (2:34)
2. The Business of Listening (3:55)
3. The Benefits of being a Great Listener (2:41)
4. What obstructs our listening? (6:09)
Quiz 1 Check your understanding so far
The Listening Process
5. A dynamic process (7:18)
6. Key ingredient 1 - Hear (4:23)
7. Key ingredient 2 – Consider (2:18)
8. Key ingredient 3 – Understand (2:44)
9. Key ingredient 4 – Respond (4:51)
10. Summarise regularly (10:11)
Quiz 2 – Your understanding of the Key Ingredients
Effective listening – Motivations, Summary, and Outcome
11. Agree the outcomes (2:21)
12. Motivate Yourself to Listen Well (8:54)
Concluding Section
13. The final analysis (3:52)
Bonus resources (2:21)
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5. A dynamic process
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