Class – How to Handle Conflict
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Welcome, and what you can expect (1:23)
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Track 1 – Introduction (1:04)
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Track 2 – What is Conflict? (3:24)
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Track 3 – Your Conflict Style (1:13)
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Track 4 – Breathing and Listening (1:42)
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Track 5 – Advanced Tactics for Handling Conflict (2:32)
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Track 6 – Conclusion and Summary (2:12)
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Quiz – Test Your Understanding
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Resources - Downloads and Reading List.
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Bonus Track – How to Stop an Argument!
