The opening lessons on this course clarified the term ‘Difficult People’, and also asked ‘What Makes People Difficult?’. We’ve explained that it is the behaviour we are talking about here, and that labelling a person as ‘difficult' – though it is natural to do it – is actually counter-productive.

The assignment at the end of this section is designed to help you get insight into two key aspects when tackling any behaviour you find challenging or difficult to deal with.