Lecture 2 - We are all natural conflict resolvers

We all possess the skills needed to manage conflict, to some extent. However, partly because we tend to want to avoid conflict and partly because we are unsure how to go about it, we often fail to use these skills in the best way or at the best time.

After you have watched the video lesson, read the accompanying article, Our Natural Conflict Styles, to learn about our automatic reactions when we are faced with a threat.

Article – Our Natural Conflict Styles.pdf

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