Preparing for the course
Section 1 – Introduction to Conflict
Section 2 – Models and Stages of Conflict and Disputes
Section 3 – Stepping In
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Lecture 8 - How can you calm things down? (1:15)
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Lecture 9 - The Conflict Triangle (3:14)
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Lecture 10 - Judgement or curiosity? (1:39)
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Lecture 11 - Focus on interests not positions (4:26)
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Lecture 12 - Building rapport (4:25)
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Lecture 13 - Cooling a dispute (5:14)
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Quiz 3: Check your understanding of Section 3.
Section 4 – How to Calm Things Down
Section 5 – Handling Yourself Around Conflict
Extra Resources, Reading List and Blog Posts
