How to Manage Conflict and Disagreements

Manage conflict constructively and learn how to stop it escalating with confidence and self-control.

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Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don't have to be. Conflicts grow out of disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people.

"I really enjoyed this course. I now have a much better and more confident understanding of how to manage conflicts than I did when I began the course. Highly recommended for anyone needing to know how to handle/manage conflict." (former student Matt C.)

In personal relationships conflict does damage which is sometimes irreparable. It can turn simple disagreement into hurt and acrimony. Taken to the extreme, while conflict doesn’t cause telationship breakdown, it forces painful and destructive escalation which makes reasoned discussion impossible.

Conflict is also immensely costly to organisations, damaging to relationships and disastrous for productivity. It might be an argument between a line manager and a member of their team, a personality clash between colleagues or even a power dispute between different departments. Wherever it arises, conflict is a major cause of stress in the workplace and it can lead to long-standing grievances, factionalism and absenteeism.

Relationships are damaged

Personal and relationships can be seriously damaged for the want of the ideas and techniques covered by this course. It's not so much "Do I need this course?" as, "Why wouldn't I want the benefits of handling myself more calmly and confidently?"

Confident conflict resolution skills will set you apart. Being able to handle conflict effectively, whatever the situation, is an ability that will help you to build strong, constructive working relationships and improve the overall performance of your team, group or department.

Learn the tactics

This course features easily learned tactics, clearly explained by Barry Winbolt, a trainer and mediator, based on his 30 years' experience of tackling workplace conflict in different settings and cultures, and of successfully training others to do the same.

In a series of engaging videos, he explains the pitfalls that cause conflict and the patterns that lead to escalation. He shows you how to avoid those frustrating cycles of argument and resistance. He then provides a comprehensive toolkit for creating positive outcomes through conversations that build trust rather than dividing people. He explains why early intervention is best, how to deftly handle disputes before they get out of control, and turn them into constructive conversations.

What to expect

By the end of this course, you'll have a better understanding of conflict, which will reduce any uncertainty you may have in tackling it. It will place you ahead of the pack; positive conflict management skills are a key component of leadership.

This comprehensive course includes role-plays to demonstrate the main techniques. The 22 video lectures will give a better understanding of:

  • Patterns of conflict and how it escalates
  • A framework for handling conflict and disputes with confidence
  • How to handle your own reactions so you stay in control
  • How to stop a disagreement escalating into a dispute
  • When and how to intervene in a dispute between others
  • The key communication steps you need to resolve a conflict
  • How to avoid confrontation and deadlock
  • How to move from confrontation to constructive conversations.

Here's what students have said of this course:

I'm more confident now"

"I really enjoyed this course. I could tell the instructor has a lot of experience on the subject matter, and I have a much better and more confident understand of how to manage conflicts than I did when I began the course. Highly recommended for anyone needing to know how to handle/manage conflict." Matt C.

Helpful and easy

"Easy to follow and apply. Professional production quality made it easy to watch, listen to, and follow while watching at the gym. Acronyms and lists were helpful." Ken R.

I can control my emotions

"The training was very insightful and will definitely help me deal with conflict. Specifically, it'll help me stop saying the wrong things and also to control my emotions." Adri V.

It's honest and direct

"This course is direct and to the point. Barry's presentation challenged me to take a closer look at myself first, and showed me strategies on how to focus on the problem vs the person. Barry's approach was honest and it is evident he is experienced and knowledgeable at conflict resolution." Jessie S.

Helped my business relationships

"The course was definitely a good match for me. As the lecturer said, we face conflict in everyday life, however, my job is to manage the business relationships with stakeholders and this is very useful!" Grace Z.


"I give it 100% because it is clear and it definined well how to deal with different conflicts". Noku H.

Your Instructor

Barry Winbolt MSc.(Tr)
Barry Winbolt MSc.(Tr)

There's always something you can do if you have the right information and the right guidance. I provide personal and professional training and coaching to help you get a better handle on yourself, a relationship, and life in general.

My strapline "Life doesn't have to be like that" comes from the idea that – given the right information and a bit of encouragement – we can fix a lot of life's irritants ourselves.

My courses always include plenty of practical advice that you can apply right away. I use a solution-focused, problem-solving approach because I want everything I deliver to be useful, practical, and effective.

Course Curriculum

  Preparing for the course
Available in days
days after you enroll

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.
What about conflict outside work?
The ideas and tactics provided by this course will help you handle interpersonal conflict whatever the situation. Though the video role-plays are set in the workplace for demonstration purposes, you can apply the ideas and insights anywhere.
Will I receive a course completion certificate?
Yes. On completion of the course, you can request a certificate confirming that you have completed 2.5 hours of training, for your professional development record.
What support is available if I have a question during the course?
Every lesson includes a 'comments' section. If you have a comment or question at any time during the course you can use this facility to contact the presenter. You are also encouraged to share your observations with other students using the 'comments' facility, as this has been shown to enhance learning.

In the 25 years that I have been delivering this course more than 100,00 attendees have helped me develop and refine the content contained in it. You'll learn guaranteed tactics and strategies, and if you are not completely satisfied you can claim a full refund within 30 days of enrolment.

Enjoy the course, and please let me know what you think.

Best wishes

Barry Winbolt.

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