Class – How to Handle Difficult People
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1. Welcome – What You Can Expect from the Class (3:30)
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2. What is Meant by Difficult? (2:34)
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3. Our Typical Responses to Difficult Behaviour (4:16)
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4. Guiding (and Surprising) Ideas (4:39)
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5. When Something Needs to Change (6:20)
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6. Practical and Proven Tactics (6:32)
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7. Closing – Important Ideas (6:10)
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Quiz – Test Your Understanding
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Bonus Resources - Downloads and Video links
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