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Class – How to Handle Difficult People
Class – How to Handle Difficult People
1. Welcome – What You Can Expect from the Class (3:30)
2. What is Meant by Difficult? (2:34)
3. Our Typical Responses to Difficult Behaviour (4:16)
4. Guiding (and Surprising) Ideas (4:39)
5. When Something Needs to Change (6:20)
6. Practical and Proven Tactics (6:32)
7. Closing – Important Ideas (6:10)
Quiz – Test Your Understanding
Bonus Resources - Downloads and Video links
4. Guiding (and Surprising) Ideas
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